Conditions of Sale

GENERAL CONDITIONS OF

www.somoscaprichosas.com

  1. OBJECT

These General Conditions regulate the acquisition of products offered on the website www.somoscaprichosas.com, owned by Yoana Cuesta Cortijo (hereinafter, Somos Caprichosas).

The purchase of any of the products implies full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Specific Conditions that may apply when purchasing certain products.

These General Conditions may be modified without prior notice; therefore, it is advisable to read them carefully before purchasing any of the products offered.

  1. ID

Somos Caprichosas, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:

  1. COMMUNICATIONS

To contact us, we offer several methods of contact, which are detailed below:

All notifications and communications between users and Somos Caprichosas will be considered effective, for all purposes, when made through any of the means detailed above.

  1. PRODUCTS

The products offered, along with their main features and prices, appear on the screen.

Somos Caprichosas reserves the right to decide, at any time, the products and/or services offered to Customers. Therefore, Somos Caprichosas may, at any time, add new products and/or services to those currently offered. Furthermore, Somos Caprichosas reserves the right to withdraw or cease offering any of the products offered at any time and without prior notice.

All of this without prejudice to the fact that the acquisition of any of the products may only be made through subscription or registration of the USER, with Somos Caprichosas granting the interested party a username and password, which will personally identify and enable them to access the products.

Once inside www.somoscaprichosas.com, and to access the purchase of the different products, the User must follow all the instructions indicated in the purchase process, which will imply reading and accepting all the general and specific conditions established on www.somoscaprichosas.com.

  1. AVAILABILITY AND SUBSTITUTIONS

PRODUCTS

Somos Caprichosas aims to guarantee the availability of all products advertised on www.somoscaprichosas.com. However, if any requested product is unavailable or out of stock, the customer will be notified via the email address used for purchase as soon as possible.

If the product is not available, and the consumer has been informed of this, Somos Caprichosas may supply a product with similar characteristics without increasing the price. In this case, the consumer may accept or reject it by exercising their right to withdraw and terminate the contract.

In case of unavailability of all or part of the order, and the customer rejects the replacement products, the previously paid refund will be made by the same payment method used for the purchase.

If Somos Caprichosas unreasonably delays repaying amounts paid, the consumer may claim double the amount owed.

  1. PURCHASE AND/OR CONTRACTING PROCESS

To make any purchase at www.somoscaprichosas.com, the customer must be of legal age.

In addition, the customer must register at www.somoscaprichosas.com using a data collection form, providing Somos Caprichosas with the information necessary for the contract. This information must be true, accurate, and complete, and the customer must expressly consent to this information by accepting Somos Caprichosas' privacy policy.

The steps to follow to make the purchase are:

  1. The customer selects the products to include in the shopping cart.
  2. You can complete your purchase by accessing the cart.
  3. You will then receive an email acknowledging receipt of your order (the "Order Confirmation").

The customer will be able to consult their previous purchases in their user account.

It is also recommended that the customer print and/or save a copy of the terms of sale on a durable medium when placing their order, as well as the receipt sent by Somos Caprichosas via email.

BILLING

You will receive the corresponding invoice along with your order.

To this end, the customer agrees to receive this invoice electronically. The customer will receive it in their email account. They may revoke this consent at any time by sending a request to tienda@somoscaprichosas.com to receive a paper invoice.

  1. DELIVERY

PRODUCTS

The order will be delivered to the address designated by the customer at the time of purchase, depending on the chosen delivery method.

The delivery area includes the following areas: mainland Spain and the Balearic Islands.

DELIVERY METHODS AND TIMES

  1. by transport agency:

Other territories subject to prior consultation; customs procedures and fees (for example, to the Canary Islands) are the customer's responsibility.

The maximum delivery time is 3 days.

maximum, counting business days.

  1. PRICES, EXPENSES AND TAXES

The prices of the products listed on www.somoscaprichosas.com are expressed in Euros unless otherwise stated and are guaranteed for the duration of their validity, except for printing errors and regardless of the destination of the order.

PRODUCTS

The final prices of all products (and, where applicable, the final prices per unit of measurement, when required) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the www.somoscaprichosas.com catalog.

Product prices may change at any time. In this case, the price applicable will be the one in effect on the date the order is placed. In any case, the final cost will be communicated to the customer during the online purchasing process before formal acceptance.

  1. PAYMENT METHODS

We offer the following payment methods:

  1. By credit or debit card

You can make your payment immediately through our bank's secure SSL payment gateway. If any refund or order cancellation is necessary, the amount will be refunded to the same payment card. Your personal and banking information will be protected with all the security measures established by Organic Law 15/1999 on Data Protection and its Implementing Regulations, with complete confidentiality.

  1. By bank transfer

By cash deposit or bank transfer to: Bank: [BANK]. Account number: [ACCOUNT NUMBER]. Please indicate the customer's name and order number when making the transfer.

Orders paid by this method are considered final when our bank notifies us that the transfer has been successfully completed.

  1. PayPal

Payment for the order will be authorized through PayPal, but no funds will be withdrawn until PayPal verifies that it is correct. A PayPal account is required for this.

  1. RETURN AND WITHDRAWAL POLICY

According to the regulations, consumers and users have the right to withdraw from the contract for a maximum period of 14 calendar days without needing to state a reason and without incurring any costs, except those provided for in Articles 107.2 and 108 of Royal Decree 1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.

This right of withdrawal does not apply, among others, to:

PRODUCTS

The customer will have a maximum period of 14 calendar days from the day of receipt of the requested goods or products to inform Somos Caprichosas of their desire to withdraw from the contract.

Withdrawal implies that Somos Caprichosas will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the purchased product does not fall within the exceptions indicated above).

During this period, the consumer will communicate to the entrepreneur his decision to withdraw from the contract by filling out the form found at the end of this document and sending it to the Somos Caprichosas email address.

Somos Caprichosas will communicate to the consumer on a durable medium an acknowledgment of receipt of said withdrawal.

To return a product, it must be in perfect condition, in its original packaging, with all accessories, and unused.

Once we receive your request, we will contact you with the details of the return.

The customer will bear the costs of returning the goods.

  1. WARRANTY

Products purchased through www.somoscaprichosas.com have a two-year warranty period from the date of purchase, which covers possible manufacturing defects.

The customer must contact us as soon as possible when they detect the defect, using the usual means of contact.

Excluded from the guarantee are consumables and defects caused by improper use or handling.

To learn about the steps to follow in the event of problems or product breakdowns, please contact:

  1. LIABILITY AND DISCLAIMER OF LIABILITY

The consumer and user has the right to have the product repaired, replaced, to a price reduction or to terminate the contract, as established in Chapter II Title IV Book II of the General Law for the Defense of Consumers and Users.

If the product does not comply with the contract, the consumer may choose between repair or replacement of the product, both of which will be free of charge for the consumer. The repairs will be carried out within a reasonable period of time depending on the nature of the products and their intended purpose.

If, after the repair is completed and the product is delivered, it still does not conform to the contract, the consumer may demand its replacement, a price reduction, or termination of the contract.

  1. CUSTOMER SERVICE AND COMPLAINTS

To file any complaint or claim with Somos Caprichosas, the customer must contact the customer service department either by calling 644595052 or by emailing tienda@somoscaprichosas.com.

In accordance with the EU Online Dispute Resolution for Consumers and in accordance with Article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/.

  1. APPLICABLE LEGISLATION

These conditions shall be governed by current Spanish legislation.

The language used will be Spanish.

WITHDRAWAL FORM

For the attention of:

Yoana Cuesta Cortijo

CL MANUEL DE FALLA, 8 – 34004 PALENCIA.

Telephone: 644595052

Email: Tienda@somoscaprichosas.com

I hereby inform you that I withdraw from the sales contract entered into with you in relation to the following products and/or services:

PRODUCT / SERVICEREFERENCE
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Order number:
Order date:Order reception:

CONSUMER DATA

Name and surname:

CIF/NIF/NIE:

Home:

Phone:

E-mail:

In ________________________ on _____ of __________________ of ______ .

Signature:

CLAIMS FORM

For the attention of:

Yoana Cuesta Cortijo

CL MANUEL DE FALLA, 8 – 34004 PALENCIA.

Telephone: 644595052

Email: Tienda@somoscaprichosas.com

PRODUCT / SERVICEREFERENCE
__________________________________________________________________________________
__________________________________________________________________________________

REASON FOR THE CLAIM:

Order number:
Order date:Order reception:

CLAIMANT'S DATA

Name and surname:

CIF/NIF/NIE:

Home:

Phone:

E-mail:

In ________________________ on _____ of __________________ of ______ .

Signature:

tienda@somoscaprichosas.com
644 595 052
@somoscaprichosas

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